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Refund Policy

Refund Policy

At Bonnie and Mady's Elite Cleaning Services, we value our customers and strive to provide exceptional cleaning services with every visit. While we do not offer refunds once a service has been completed, your satisfaction remains our top priority.

Refund Policy - the basics

1. No Refunds

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All sales of cleaning services are final. Payments made for scheduled cleaning services are non-refundable.

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2. Service Guarantee

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If you are not fully satisfied with the results of your cleaning, please notify us within 24 hours of your service. We will gladly schedule a return visit to address any discrepancies at no additional cost.

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3. Exclusions

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Our service guarantee does not cover:

  • Issues not related to the original agreed-upon scope of work

  • Conditions that could not be reasonably cleaned (e.g., permanent stains, structural damage)

  • Concerns reported more than 24 hours after the original cleaning

 

4. How to Request a Re-Clean

 

To request a re-clean, please contact us: madalinaiv23@gmail.com

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5. Commitment to Quality

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Our goal is to ensure every client is satisfied with our services. While refunds are not provided, our re-clean policy ensures we meet the high standards you expect from Bonnie and Mady's Elite Cleaning Services.

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